FAQ

The most Frequently Asked Question on Zeqr!

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37 articles in this collection
Written by Lilian Lim, Kristen Caron, and Jennie Backteman and 1 other

The Free Hours / Free Class Invite Feature

The Free Hours / Free Class Invite Feature
Written by Lilian Lim
Updated over a week ago

How to Publish my Class

Publishing my Class
Written by Lilian Lim
Updated over a week ago

How can I see my earnings from the Invite and Earn Program?

Invite and Earn
Written by Lilian Lim
Updated over a week ago

Cancel Class

How to cancel a class
Written by Kristen Caron
Updated over a week ago

Reschedule Class

How to reschedule a class
Written by Jennie Backteman
Updated over a week ago

Creating a class - what is Schedule Flexibility?

Choosing available times for your class
Written by Kristen Caron
Updated over a week ago

How do I Report a Bug?

Report bug
Written by Jennie Backteman
Updated over a week ago

How do I Manage my Class as Xpert?

Edit class information as an Xpert
Written by Jennie Backteman
Updated over a week ago

Message Center

Communication via Message Center
Written by Lilian Lim
Updated over a week ago

How do I join my Upcoming Class?

Joining my Upcoming Class
Written by Apple Joy Solbrilla
Updated over a week ago

How do I add my Portfolio to my Profile?

Adding Portfolio to my Profile
Written by Apple Joy Solbrilla
Updated over a week ago

How do I change my Profile Name?

Changing my Profile Name
Written by Apple Joy Solbrilla
Updated over a week ago

How do I configure my Level of Privacy?

Configuring my Level of Privacy
Written by Apple Joy Solbrilla
Updated over a week ago

How do I Upload an existing video for my Profile Video?

Uploading an existing video to my Profile Video
Written by Apple Joy Solbrilla
Updated over a week ago

How do I Record my Profile Video?

Recording my Profile Video
Written by Apple Joy Solbrilla
Updated over a week ago

How do I add my CV/Resume to my Profile?

Adding CV/Resume to my Profile
Written by Apple Joy Solbrilla
Updated over a week ago

How do I change my Profile Image?

Changing my Profile Image
Written by Apple Joy Solbrilla
Updated over a week ago

Where do I find my Profile URL?

Profile URL
Written by Apple Joy Solbrilla
Updated over a week ago

How do I configure my Notification Level?

Configuring my Level of Notification
Written by Apple Joy Solbrilla
Updated over a week ago

How do I change my Time Zone?

Changing my Time Zone
Written by Apple Joy Solbrilla
Updated over a week ago

How do I setup or change my security question?

Setting up or Changing my Security Question
Written by Apple Joy Solbrilla
Updated over a week ago

How do I deactivate My Account?

Deactivating my Account
Written by Apple Joy Solbrilla
Updated over a week ago

How do I hide my Profile and/or Classes for others?

Hiding my Profile and/or Classes for Others
Written by Apple Joy Solbrilla
Updated over a week ago

How do I change the email address associated with my Account?

Changing the Email Address Associated with My Account
Written by Apple Joy Solbrilla
Updated over a week ago

How do I change my Account Type?

Changing my Account Type
Written by Apple Joy Solbrilla
Updated over a week ago

Can I invite other Zeqrs to a class that I want to purchase?

Inviting colleagues, friends and family to a class
Written by Apple Joy Solbrilla
Updated over a week ago

How do I Upgrade to Xpert Premium Plan?

Upgrade to Xpert Premium
Written by Apple Joy Solbrilla
Updated over a week ago

What are the basic types of account for Xperts and Zeqrs?

Accounts on Zeqr
Written by Kristen Caron
Updated over a week ago

How many categories do you have?

Zeqr Categories
Written by Kristen Caron
Updated over a week ago

How do I know if Zeqr/Xpert has contacted me?

Messages and notifications
Written by Lilian Lim
Updated over a week ago

How many participants can I have in my class?

Number of participants in my class
Written by Apple Joy Solbrilla
Updated over a week ago

How do I change my password?

Changing password
Written by Lilian Lim
Updated over a week ago

Do you support iOS and Android?

iOS and Android
Written by Lilian Lim
Updated over a week ago

Am I automatically both Zeqr and Xpert when I sign up?

Zeqr and Xpert
Written by Kristen Caron
Updated over a week ago

I am not satisfied with the class, what are my options?

Not satisfied with class
Written by Kristen Caron
Updated over a week ago

Your profile is submitted for verification, what does that mean?

Zeqr’s Verification Process
Written by Kristen Caron
Updated over a week ago

Xpert doesn’t have an availability calendar, what do I do?

No Xpert Availability
Written by Kristen Caron
Updated over a week ago