If you’re a Zeqr and need to cancel your class, make sure you do so more than 24 hours in advance! If you cancel more than 24 hours in advance of the scheduled class, you will receive 80% of your money back. If you cancel less than 24 hours before the class, you will not receive a refund – this also applies to missing a class.
Xperts can cancel the class at any time before the class is scheduled to begin. If Xperts cancel the class, Zeqrs will receive a full refund.
- To cancel a class, you simply go to your Zeqr or Xpert Dashboard. Under upcoming events, find the class that you need to cancel.
- Click on Cancel Class under Actions.
- You will now see a summary of the class including class description, scheduled time, etc. By clicking on Proceed to Cancellation, you cancel the class.
- Both the Zeqr and the Xpert will receive a message about the cancel.
Tips! You can also choose to reschedule the class, se related article: Reschedule Class